Remote technical assistance which enables HDUK to interact with your computer will require the use of software tools for which local agent software has to be installed on the client machine. We do our best to perform due diligence on the software providers business and product integrity before selection.
If you are within a managed IT environment you may require authorization or assistance in order to install software or participate in a remote connection session to a third-party. Please consult your IT representative if this is the case.